Piñata Property Manager FAQs

For property managers who offer Piñata to their residents and whose resident portal, property management software system or rent payment processing platform also includes Piñata’s Offer Marketplace.

What is Piñata's Offer Marketplace?

Some resident portals, property management software systems and rent payment processing platforms include Piñata’s Offer Marketplace, sometimes under their own program name. Residents earn points for things they do on that platform, like paying rent online, and use them to unlock deals, giveaways and drops from brands they already shop with. It’s operated by Piñata and available to residents through that platform.

How is it different from the Piñata program my residents already have?

The short version: your Piñata Pro program rewards residents for paying rent on time, and they can redeem points for rewards with no purchase required. The Offer Marketplace in a resident portal, property management software system or rent payment processing platform is a separate program, where points unlock brand deals that give a discount on a purchase, plus giveaways and drops.

	Your Piñata Pro Premium Rewards program	Piñata’s Offer Marketplace in your portal, software or payment platform
Who offers it	You, through your resident benefits package or as an amenity	Your resident portal, property management software or rent payment platform
How residents earn	Paying rent on time	Actions on that platform, like paying rent online
What points get them	Rewards with no purchase required, plus brand deals, giveaways and drops	Brand deals that give a discount when they buy from the brand, plus giveaways and drops
Where they see points	The Piñata app or pinata.ai	On that platform
Support	support@pinata.ai	support@pinata.ai

My residents have multiple programs. Will their points combine?

No. They’re two separate programs with separate point balances. Points can’t be combined or moved between them.

Does anything change with the Piñata program I offer today?

No. Your residents keep their Piñata membership, points and benefits exactly as they are.

Can I turn off the Offer Marketplace on my portal, software or payment platform?

The company that runs that platform manages the setting, so reach out to their support team. Turning it off doesn’t affect the Piñata program you offer.

Is there a cost?

It doesn’t change anything you pay Piñata. For any cost on their side, check with the company that runs that platform.

Where should my residents go with questions?

Residents can email support@pinata.ai with questions about either program. Questions about rent, their lease or their portal login go to you or the company that runs that platform, as they do today.

Who can I talk to?

Your Piñata account manager is happy to walk you through it, or email support@pinata.ai.