PIñATA SERVICES TERMS & CONDITIONS

OVERVIEW AND SCOPE

1.1 Purpose of This Agreement

This document establishes the terms and conditions governing the provision of Piñata Services to residents of properties managed by property management companies (“Property Manager,” “you,” or “your”) who utilize MRI RentPayment services. By using MRI RentPayment, you acknowledge and agree that your residents will receive Piñata Services as an integrated component of the MRI RentPayment platform, unless you have explicitly opted out during the contract signature process.

1.2 Parties

These Terms are between:

• Piñata Rent, Inc., a Delaware corporation (“Piñata,” “we,” “us,” or “our”), and

• The property management company identified in the MRI RentPayment agreement (“Property Manager”)

1.3 Integration with MRI RentPayment

Piñata Services are automatically included with MRI RentPayment. These Terms supplement and are incorporated by reference into your existing MRI RentPayment Master Agreement. In the event of any conflict between these Terms and your MRI RentPayment Agreement, the MRI RentPayment Agreement shall control with respect to matters involving MRI’s obligations and liability.

1.4 Automatic Inclusion

Piñata Services are provided automatically to all residents who use MRI RentPayment to pay rent. No action, setup, or configuration is required from Property Manager. Piñata Services commence immediately upon resident creation of his or her MRI RentPayment account.

2. DEFINITIONS

For purposes of these Terms:

“Piñata Services” means the rewards program, optional rent reporting to credit bureaus, and related services provided by Piñata to residents through the MRI RentPayment platform.

“Piñata Basic” means the no-cost tier of Piñata Services including automatic rewards earning and optional rent reporting.

“Resident” means any tenant, lessee, or occupant of Property Manager’s residential properties who uses MRI RentPayment to pay rent.

“Rent Reporting” means Piñata’s furnishing of positive rent payment information to consumer credit reporting agencies (Experian, Equifax, TransUnion).

“Rewards Program” means Piñata’s system for awarding points to residents for on-time rent payments and enabling redemption of points for gift cards and products.

3. DESCRIPTION OF PIÑATA SERVICES

3.1 Rewards Program

Residents automatically earn Piñata Reward Points for on-time rent payments processed through MRI RentPayment. MRI determines which payments qualify as “on-time” based on Property Manager’s payment settings including late fees applied via MRI RentPayment. Residents may redeem earned points for gift cards, retail products, and partner rewards. Point redemption is optional and at resident’s sole discretion.

3.2 Rent Reporting

Residents may elect to activate rent reporting by providing their date of birth through the MRI RentPayment portal. Upon activation, Piñata furnishes positive rent payment information to Experian, Equifax, and TransUnion on a monthly basis. Only on-time payment information is reported; late or missed payments are never furnished to credit bureaus. Rent reporting is subject to the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws including California AB2747.

3.3 Premium Upgrade

Residents may optionally upgrade to Piñata Premium for a monthly fee of $6.95 paid directly to Piñata. Premium services include enhanced rewards rates, rent reporting that includes up to 24 months of back reporting, and identity theft protection. Premium upgrades are entirely optional and can be resident-initiated or provided via Property Managers. Piñata Premium Services are not included in MRI RentPayment and not automatically provided at no charge to Property Manager or residents.

3.4 No Cost to Property Manager or Residents

Piñata Basic Services are included with MRI RentPayment and provided at no charge to Property Manager or residents. Property Manager shall not be charged any fees, setup costs, or ongoing costs for Piñata Basic Services.

4. DATA SHARING AND AUTHORIZATION

4.1 Authorization to Share Data

Property Manager authorizes MRI Software LLC to share resident payment data and related information with Piñata for the purpose of providing Piñata Services. This authorization is granted through Property Manager’s use of MRI RentPayment and is effective immediately.

4.2 Data Shared with Piñata

MRI RentPayment shares the following data with Piñata:

(a) Payment Data: payment date, payment amount, payment status, due date, monthly rent amount

(b) Resident Data: full name, email address, phone number, property address, unit number

(c) Account Data: lease start date and end date (if available), account status

4.3 Purpose of Data Sharing

Shared data is used solely for: (a) calculating and awarding reward points, (b) processing reward redemptions, (c) furnishing rent payment information to credit bureaus for residents who activate rent reporting, (d) fraud prevention and identity verification, and (e) providing customer support to residents.

4.4 Data Security

Piñata maintains commercially reasonable administrative, physical, and technical safeguards to protect shared data, including encryption of data in transit and at rest, access controls, and regular security audits.

5. PROPERTY MANAGER OBLIGATIONS

5.1 Minimal Obligations

Property Manager’s obligations under these Terms are limited to:

(a) Continuing to process rent payments through MRI RentPayment in accordance with Property Manager’s existing practices

(b) Maintaining accurate resident and lease data including payment settings (e.g., late fees assessed) within MRI RentPayment

(c) Ensuring residents accept the MRI RentPayment Terms of Use, which incorporate Piñata Services Terms by reference

5.2 No Additional Work Required

Property Manager is not required to: (a) perform any setup, configuration, or implementation activities for Piñata Services, (b) modify payment processing workflows, (c) provide resident support for Piñata Services, (d) handle credit reporting disputes or FCRA matters, or (f) manage resident privacy requests related to Piñata Services.

5.3 Optional Promotion

Property Manager may, but is not required to, promote Piñata Services as a resident benefit in marketing materials, leasing presentations, and resident communications.

5.4 Data Accuracy Representation and Certification

Property Manager represents, warrants, and certifies that: (a) all resident payment data, lease information, and related data that Property Manager maintains and makes available through MRI RentPayment is accurate, complete, and up to date to the best of Property Manager’s knowledge; (b) Property Manager will promptly notify Piñata (via support@pinata.ai) if Property Manager discovers that any data previously submitted or made available to Piñata was inaccurate, incomplete, or erroneous, so that Piñata may correct or suppress such information as required under the Fair Credit Reporting Act (15 U.S.C. § 1681s-2(a)) and Regulation V (12 C.F.R. Part 1022); and (c) Property Manager will maintain reasonable internal records sufficient to substantiate the rent payment history of each resident for whom rent reporting is activated, and will cooperate with Piñata in the event of a consumer dispute investigation under FCRA § 623(b) or a direct dispute under Regulation V § 1022.43.

5.5 Business Credentials and Piñata Onboarding Verification

Property Manager represents and warrants that: (a) Property Manager is a legally formed and validly operating business entity (corporation, LLC, partnership, or sole proprietorship) that is duly authorized to conduct property management activities in the jurisdiction(s) where it operates; (b) Property Manager is the owner, manager, or authorized agent of the residential properties for which resident payment data is furnished to Piñata, and manages genuine residential lease agreements with the residents whose data is shared; and (c) Property Manager has provided, or upon Piñata’s request will promptly provide, its Employer Identification Number (EIN) or equivalent taxpayer identification number, and any other business credentials reasonably requested by Piñata for purposes of Piñata’s compliance with its obligations as a data furnisher to Experian RentBureau, TransUnion, and Equifax, including Piñata’s data furnisher credentialing and ongoing monitoring requirements with each credit reporting agency. Property Manager acknowledges and agrees that Piñata may conduct, or cause to be conducted, verification of Property Manager’s business identity, contact information, and operational legitimacy as part of onboarding and periodic review, including phone verification, public records checks, and review of property management documentation. Property Manager agrees to cooperate with such verification and to promptly respond to Piñata’s reasonable verification requests.

6. RESIDENT CONSENT AND COMPLIANCE

6.1 Resident Consent Mechanism

Residents provide consent to Piñata Services by accepting the MRI RentPayment Terms of Use, which incorporate the Piñata Services Terms & Conditions by reference. Property Manager ensures residents accept MRI RentPayment Terms as part of the standard account creation process.

6.2 Rent Reporting Consent

Rent reporting requires separate, affirmative consent from residents. Residents provide this consent by submitting their date of birth through the MRI RentPayment portal. This action constitutes express consent to rent reporting under the Fair Credit Reporting Act and California AB2747.

6.3 Regulatory Compliance

Piñata maintains compliance with all applicable federal and state laws including:

(a) Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.)

(b) California AB2747 (Tenant Reporting Law)

(c) California Consumer Privacy Act and California Privacy Rights Act

(d) Telephone Consumer Protection Act

(e) CAN-SPAM Act

6.4 Allocation of Compliance Responsibilities

Piñata is solely responsible for its obligations as a data furnisher to consumer reporting agencies under the Fair Credit Reporting Act and Regulation V, including Metro 2® data formatting, dispute investigation, and consumer rights disclosures. Property Manager is not required to interact with credit bureaus, manage FCRA disputes, or take any action with respect to Piñata’s credit reporting operations. However, as set forth in Section 5.4, Property Manager retains its obligation to maintain accurate resident and lease data and to notify Piñata of known data errors, as this underlying data accuracy is a prerequisite to Piñata’s ability to fulfill its own FCRA furnisher obligations.

7. LIMITATION OF LIABILITY AND INDEMNIFICATION

7.1 Piñata’s Liability

Piñata provides Piñata Services “as is” without warranties of any kind. To the fullest extent permitted by law, Piñata’s total liability to Property Manager for any claims arising from or related to Piñata Services shall not exceed $1,000 in the aggregate.

7.2 Exclusion of Consequential Damages

In no event shall Piñata be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, or reputational harm, arising from or related to Piñata Services.

7.3 Property Manager Not Liable

Property Manager shall have no liability to residents, Piñata, credit bureaus, or any third party for: (a) credit reporting accuracy or FCRA compliance, (b) rewards program operations, (c) Piñata’s privacy practices or data security, (d) resident disputes with Piñata, or (e) any other matter related to Piñata Services.

7.4 Piñata’s Indemnification

Piñata shall indemnify, defend, and hold harmless Property Manager from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) Piñata’s violation of FCRA, AB2747, or other applicable laws, (b) credit reporting errors or inaccuracies resulting from Piñata’s processing of accurate resident data, (c) Piñata’s privacy practices or data security breaches, or (d) Piñata’s provision of Piñata Services, except to the extent caused by Property Manager’s gross negligence or willful misconduct.

8. TERM AND TERMINATION

8.1 Term

These Terms commence on the date Property Manager first uses MRI RentPayment with Piñata Services and continue until terminated in accordance with Section 8.2.

8.2 Termination

These Terms automatically terminate upon termination of Property Manager’s MRI RentPayment agreement. Piñata may immediately terminate or suspend Piñata Services upon material breach by Property Manager.

8.3 Effect of Termination

Upon termination: (a) Piñata will cease providing new Piñata Services to Property Manager’s residents, (b) residents’ existing reward point balances will be honored subject to expiration policies, (c) Piñata will submit final credit reports for residents enrolled in rent reporting, (d) historical payment data will be retained as required by law, and (e) Sections 4.4, 7, and 9 shall survive termination.

9. GENERAL PROVISIONS

9.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles, except that California consumer protection laws shall apply to California residents.

9.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration administered by JAMS under its Commercial Arbitration Rules. Arbitration shall be conducted in the state where Property Manager’s principal place of business is located.

9.3 Amendment

Piñata may amend these Terms upon 30 days’ written notice to Property Manager. Material changes will be communicated via email to Property Manager’s designated contact. Continued use of MRI RentPayment after notice constitutes acceptance of amended Terms.

9.4 Entire Agreement

These Terms, together with Property Manager’s MRI RentPayment Agreement and Piñata’s Privacy Policy, constitute the entire agreement between the parties regarding Piñata Services and supersede all prior agreements and understandings.

9.5 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9.6 Assignment

Property Manager may not assign these Terms without Piñata’s prior written consent. Piñata may assign these Terms to any affiliate, subsidiary, or successor without consent.

9.7 Notices

All notices under these Terms shall be in writing and delivered via email or certified mail to:

For Piñata: support@pinata.ai

For Property Manager: The email address on file with MRI RentPayment

9.8 Contact Information

For questions regarding these Terms or Piñata Services:

Property Manage or Legal Inquiries: support@pinata.ai

Website: https://www.pinata.ai/rentpaymentrewards

APPENDIX A: SUMMARY FOR PROPERTY MANAGERS

This Appendix provides a plain-language summary of these Terms. In the event of any conflict, the formal Terms above shall control.

What You Need to Know

• Your residents receive Piñata Services automatically (rewards + optional credit building)

• No cost to you or your residents for basic services

• No setup, implementation, or workflow changes required

• Piñata handles all resident support and compliance

• You authorize MRI to share payment data with Piñata (covered in your MRI agreement)

• You are not liable for credit reporting, privacy compliance, or rewards operations

• You may optionally promote Piñata as a resident amenity

How It Works

1. Resident pays rent through MRI RentPayment

2. MRI processes payment normally

3. MRI shares payment data with Piñata

4. Piñata awards reward points

5. If resident activated rent reporting, Piñata reports to credit bureaus (positive only)

Your Obligations

• Continue processing payments through MRI RentPayment

• Ensure residents accept MRI RentPayment Terms (standard practice)

Questions?

support@pinata.ai